Hitch Questions

IS THE 1.25” NV™ COMPATIBLE WITH THE NV ADD-ON™?

No. Only the 2″ NV models will accept an NV add-on.

IS THERE A 2 BIKE ADD-ON FOR THE SHERPA™?

No. The Sherpa 2.0 was designed to be a lightweight, compact bicycle rack that carries up to two bikes only.

THE PIN HOLE ON MY 1.25” RACK DOES NOT LINE UP WITH MY RECEIVER?

Not a problem! The rack is actually designed this way. The placement of the hole on the shank of your 1.25” rack is low from center. This placement creates a happy medium between the two hitch receiver sizes (1.25” and 2”) and their respective pin hole locations. This allows the rack to fit in either a 2” or 1.25” hitch receiver. You must use the provided 3/8” hitch pin with these racks.

DO YOU MAKE FAT BIKE TRAYS/SCOOPS FOR THE ORIGINAL NV

No. The original NV will accomodate up to a 4″ tire with optional phat bike kit.

General Questions

SHOULD I LUBRICATE MY LOCKS?

Yes! The locks will arrive lubed from the factory. Each time you lube up your chain, squirt a drop or two in the lock. This will prolong their life and make them easier to use.

SHOULD I LUBRICATE MY RATCHET ARMS?

No. Any lubricant that makes contact with the anodized finish may cause damage. All moving parts for the ratchet arm are internal arrive greased from the factory.

ARE THE RACKS CLASS I RATED?

Mostly! All Kuat™ 2-bike hitch racks are approved for use on Class I hitch receivers. Our 3-bike Transfer and NV with Add-On will not work on Class I hitches.

CAN I USE A BIKE COVER/RAIN COVER WITH MY RACK?

Absolutely not! A cover would create a significant amount of wind resistance. The extra resistance would increase the strain on your hitch rack.

CAN I LOCK MY TRAIL DOC™?

No. However, the Trail Doc™ is easily removable. It can be stowed in your trunk or the cabin of your car. If yours gets stolen, give us a call, we will replace it at no charge. Call us at 877-822-5828.

WHERE DO THE RACKS SHIP FROM?

Springfield, Missouri. U.S.A.

DO YOU OFFER REPLACEMENT PARTS?

Naturally! If you back your rack into a tree, or leave it on when you go through the car wash, the parts can be found here. If you don’t see the part you need listed on the site, or you have any questions about the part you need, call us at 877-822-5828 or send an email to info@kuatracks.com.

WHAT IS THE WARRANTY ON THE RACK?

Your rack is covered for life by our No Worries Warranty. If something has happened with your product, you can submit a claim or give us a call (877-822-5828). You will receive a prompt response & we will work with you to get your problem resolved in the most efficient manner possible. Know that we pride ourselves on our service & we stand behind our products. Our goal is to make the repair of your rack a pleasant experience, no red tape, forms to fill out, etc.

CAN I USE A KÜAT RACK ON MY RV?

No. Küat racks are not recommended for use on any recreational vehicle.